Busy with a customer? Your phone still gets answered.
HummingVoice is an AI agent for small businesses. It answers your phone, website chat and Instagram messages in Greek or English, books appointments into your calendar, and passes the conversation to you when a person is needed.
- Processed in the EU, and only in the EU
- Says it is an AI at the start of every conversation
- GDPR and do-not-call controls built in
Dashboard
Needs a person
2 waiting-
Maria PapadopoulouAsked for a person
Asked whether her insurance covers a first assessment, and wants to speak to someone at the practice.
-
Nikos GeorgiouLeft a message
Would like to move Thursday's session to the afternoon.
-
Sofia MitropoulouLeft a message
Running ten minutes late for her 11:00 follow-up.
Today's appointments
- 09:30Anna VlachouPhysio session · Front deskReminder sent
- 11:00Sofia MitropoulouFollow-up · Website assistantReminder sent
- 13:30Dimitris LazaridisFirst assessment · Front deskReminder failed
- 16:00Ioanna MarinouPhysio session · Instagram inboxReminder scheduled
- 17:30Katerina StavrouFirst assessment · Front deskReminder scheduled
Last 7 days
- Calls
- 97
- Chat messages
- 325
- Appointments booked
- 23
- Call minutes
- 188
Calls and messages, last 30 days
Agents
The agents answering for your business on the phone, your website and Instagram.
| Agent | Channel | Last 7 days |
|---|---|---|
| Front desk+30 210 ·· 0142 | Phone | 97 calls |
| Website assistantathina.example | Website | 257 messages |
| Instagram inbox@athina.example | 68 messages |
CRM
Every call, chat and booking, grouped by customer
Maria Papadopoulou
+30 690 ·· 3353 · [email protected]Timeline
-
Website chat· Website assistant · 38 minutes agoNeeds a personNeutral
Intent: insurance question
Asked whether her insurance covers a first assessment and asked to speak to someone at the practice.
-
Appointment· First assessment · 9 days agoConfirmed
Notes
Nikos Georgiou
+30 694 ·· 8821Timeline
-
Phone call· Front desk · 12 minutes ago · 1:04Neutral
Intent: reschedule
Left a message asking to move Thursday's session to the afternoon.
Petros Alexiou
+30 698 ·· 2067Timeline
-
Phone call· Front desk · 2 hours ago · 2:14Positive
Intent: booking
Booked a first assessment for Thursday at 10:30.
- Appointment· First assessment · Thursday 10:30Confirmed
Dimitris Lazaridis
+30 699 ·· 512Timeline
-
Phone call· Front desk · 5 hours ago · 1:37Negative
Intent: complaint
Unhappy that his reminder never arrived; the number on the booking was missing a digit.
Unmatched conversations
Timeline
-
Phone call· Front desk · 3 hours ago · 0:41Neutral
Intent: opening hours
Asked whether the practice is open on Saturday mornings.
Analytics
Calls, chats and bookings across all your agents.
Last 30 days
- Calls
- 385
- Call minutes
- 752
- Chat messages
- 1,321
- Bookings
- 9184 confirmed
Calls and chat messages per day
Conversations by channel
Phone calls
- Average response time
- 1.1 s
- Average call length
- 1:57
Usage by agent
The agents with the most usage in this period
| Agent | Channel | Calls | Minutes | Messages |
|---|---|---|---|---|
| Front desk | Phone | 385 | 752 | 0 |
| Website assistant | Website | 0 | 0 | 1,052 |
| Instagram inbox | 0 | 0 | 269 |
Appointments
Bookings across all your agents
| When | Customer | Status |
|---|---|---|
| 09:30 | Anna Vlachou+30 697 ·· 1204 | Completed |
| 11:00 | Sofia Mitropoulou+30 697 ·· 4410 | Confirmed |
| 13:30 | Dimitris Lazaridis+30 699 ·· 512 | Confirmed |
| 16:00 | Ioanna Marinou[email protected] | Confirmed |
| 17:30 | Katerina Stavrou+30 695 ·· 6612 | Confirmed |
| 10:00 | Maria Papadopoulou[email protected] | Pending |
| 10:30 | Petros Alexiou+30 698 ·· 2067 | Confirmed |
| 12:00 | Giorgos Tsakiris+30 693 ·· 5530 | Cancelled |
Campaigns
Call a list of contacts with a voice agent, one call at a time.
Autumn check-in
RunningFront desk
- Calling hours
- 10:00 to 18:00, Europe/Athens
Progress
- Done
- 26 of 40
- Answer rate
- 65%17 of 26 answered
- Average call
- 1:4228:54 in total
- Answered 17
- Calling 1
- No answer 7
- Failed 1
- Do not call 1
- Not called yet 13
Contacts
| Name | Status |
|---|---|
| Anna Vlachou | Answered |
| Eleni Pappa | Calling |
| Giorgos Tsakiris | No answer |
| Christos Nikolaou | Do not call |
| Katerina Stavrou | Not called yet |
Integrations
Services your agents work with.
Messaging
Instagram Connected to 1 agent
An agent answers your Instagram direct messages.
Connect an account from the agent's Setup tab.
Online stores
Shopify and WooCommerce are connected for you. Contact support with your store details and we will link them to the right agent.
Shopify Set up by our team
Agents can look up products, orders and collections in your Shopify store.
WooCommerce Set up by our team
Agents can look up products, orders and customers in your WooCommerce store.
Billing
Your plan, what this billing cycle has used, and your invoices.
Your plan
Active- Agents
- 3
- Voice agents
- 1
- Voice minutes this cycle
- 312
Usage by agent
Completed calls in this billing cycle
| Agent | Calls | Minutes |
|---|---|---|
| Front desk | 161 | 312 |
| Website assistant | 0 | 0 |
| Instagram inbox | 0 | 0 |
| Total | 161 | 312 |
Settings
Account
Your name and email come from sign-up. To change them, contact support.
- Name
- Eleni Kosta
- [email protected]
- Plan
- Account ID
- 3f6c1a2e-sample
Two-step verification
OnPassword
It answers, it books, and it knows when to hand over.
Each channel gets an agent set up with your services, hours and prices. Everything it does lands in one console, where you can see it and step in.
Answers calls, chats and Instagram messages
Your agent answers the phone, replies on your website chat and in Instagram DMs. It opens every conversation by saying it is an AI, and it never pretends to be a person.
- Phone
- Website chat
Phone call
PositiveFront desk · 2:14
- AgentHello, you have reached Athina Physio. You are speaking with an automated AI assistant. How can I help?
- CustomerHi, can I book a first assessment this week?
- AgentThursday at 10:30 or Friday at 17:00 are free. Which would you like?
- CustomerThursday, please. It's Petros Alexiou.
- AgentYou're booked for a first assessment on Thursday at 10:30.
Books, moves and cancels appointments, then reminds
Bookings go straight into your calendar. Before each one, a reminder can go out by email, SMS, Viber or an AI phone call, and the console shows whether it arrived.
Reminders are only ever sent from a booking, to the contact details the customer gave for it.
First assessment
ConfirmedPetros Alexiou · Thursday 10:30 · Front desk
Reminders
- EmailSent 2 days beforeDelivered
- SMSSent 1 day beforeDelivered
- AI phone callPlanned for around 2 hours beforePlanned
Hands the conversation to a person
When a caller asks for someone, the agent transfers the call to your line. If nobody picks up, it offers to take a message. A chat that needs you is emailed to you. Whatever is left waits on your dashboard until someone deals with it.
Human handoff
Where the assistant sends a caller who asks for a person
- Phone number to transfer to
- +30 210 ·· 0199
- Ring for
- 25 seconds
Needs a person
1 waitingNikos GeorgiouLeft a message
Would like to move Thursday's session to the afternoon.
Also in the console
- CRM
- Every call, chat and booking, grouped by customer, with a summary and sentiment.
- Campaigns
- A voice agent calls a list of your contacts, one call at a time, and skips anyone on your do-not-call list.
- Analytics
- Calls, minutes, chat messages and bookings, by day, channel and agent.
- Integrations
- Shopify and WooCommerce stores, so an agent can look up products and orders.
Set up with you. Then it answers.
You do not configure a phone system or write prompts. The HummingVoice team sets up your agent with you.
Create your account
Sign up and add your business details.
We set up your agent
Your services, hours and prices, how it should hand over to you, and the phone number it answers on.
Watch it work, step in when needed
Follow every call and chat in the console, and pick up whatever needs a person.
Built for the rules you already work under.
These are in the product today, not on a roadmap.
Processed in the EU
Calls, messages and the data behind them are processed in the European Union only.
Always says it is an AI
Every AI conversation starts with a disclosure in the language of the conversation, as Article 50 of the EU AI Act requires.
GDPR and do-not-call controls
Export your data, see your consent history, or delete your account from Settings. Outbound campaigns respect your do-not-call list.
Phone numbers handled for you
HummingVoice provides the number, so there is no phone system to set up. A number is only bought once its registration documents are approved.
Stop losing calls while you work.
Create an account, and the HummingVoice team sets up your agent with you.